Help Desk Software
Unless your web site is purely a personal one, chances are you will have questions and comments from visitors. Until a site reaches a certain volume this can be handled manually via email by one person. However as more and more questions, comments, complaints, orders etc come in it can start to become overwhelming not to mention confusing.
Customer support can quickly start taking up a lot of time and many hours can be spent answering questions, many of which are the same ones time and time again. This is where helpdesk software can come in very handy.
Most helpdesk software can usually handle support tickets, you can create canned responses so that you are not typing the same answer time and again as well as other features, depending on the software you choose.
If you are looking for a free php Helpdesk option (runs using Php and a mySQL database) Hesk is a choice worth looking at. It offers the above mentioned options as well as a knowledge base, unlimited administrators (in case there is more then one person handling the customer support) and lots more handy features.
The software can be downloaded and installed for free with the option of paying $40 for a license which grants you the option of removing the “powered by” link at the bottom of pages. This is optional however and you can use the free version of the php help desk for as long as you need without any limitations.This is a good way to decide if this option is right for your particular web site or not.
The company also offers a remotely hosted option (for a monthly fee) in case you don’t feel comfortable installing it or running the software from your own server or don’t want to have to bother with upgrades.
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14 Responses to “Help Desk Software”
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I much rather prefer SmarterTrack 4.x – it’s what I use for my business.
thanks for providing me the alternative . I was using livezilla till now!
Hey there.. I was looking for a php helpdesk solution and I cam across your article. Thanks for that!
Regards,
Dan
This can come handy on my work, thanks for I’ll make an option for it
web design
Can I use this in my web hosting company support desk?
Have you considered NeuQs it’s Silverlight and .Net.
Help Desk Software provides a complete web-based solution for any IT Department. Automate your service desk, control your hardware and software management, and implement effective system monitoring.
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I definitely agree with you when it comes to a help desk. Here people should find answers to their question.
However, there will always be questions that they might not find, but it will for sure help you as an admin a lot!
Thanks,
Arno
I have been looking for a practical way to handle my emails. Help desk software looks like a good one. I will try it out!
– Nick
This is one option I would really look into. It is going to help me make sense of my emails.
Nice Post. I think today the best software is Kayako for website related help desk software.
After reading the article, I feel that I need more information on the topic. Can you suggest some resources please?, Excellent post! Php Shopping Cart
probably not worth the $40 to remove the link but worth it anyway! Helpdesk Support is pretty good, I use it when I see it on sites.