Help Desk Software
Unless your web site is purely a personal one, chances are you will have questions and comments from visitors. Until a site reaches a certain volume this can be handled manually via email by one person. However as more and more questions, comments, complaints, orders etc come in it can start to become overwhelming not to mention confusing.
Customer support can quickly start taking up a lot of time and many hours can be spent answering questions, many of which are the same ones time and time again. This is where helpdesk software can come in very handy. Read more